Returns, exchanges, and refunds:

Physical Products

Exchanges

We offer exchanges on physical merchandise under the following conditions:

• Items must be unopened and in original condition

• Items must be returned within 30 days of purchase

• Original receipt or proof of purchase required

• Customer is responsible for return shipping costs

Refunds

We do not provide refunds due to the spiritual nature of our goods.

We will, however, provide a full refund for physical products if:

• Package is returned by the postal service

• Package is returned untouched (i.e. unopened)

• Package is returned within 30 days

• Customer is responsible for return shipping costs

Please note: We do not accept returns on opened merchandise. All sales of opened items are final.

Spiritual Services

Due to the natre of our work, all spiritual services are non-refundable. This includes but is not limited to:

• Readings and consultations

• Cleansings

• Spiritual guidance

• Spellwork services

• Custom formulation services (charms, hands, mojos, etc… included)

We charge for our time, expertise, and supplies — not results. Once a working has been performed, the work has been done and the transaction is complete.

Return Process

To initiate a return or exchange for physical products:

1. Contact us within 30 days of your purchase

2. Provide your order number and reason for return/exchange

3. We will provide return shipping instructions

4. Package items securely in original packaging

5. Ship items back at your expense

Processing Time

• Exchanges will be processed within 5-7 business days of receiving returned items

• Refunds will be issued to the original payment method within 5-10 business days

Contact Information

For questions about returns or exchanges, please contact us at mahigxn@outlook.com

This policy is effective as of 09.01.2025 and may be updated at our discretion.